Refund Policy for Matric Mastery

Last Updated: 15/11/25(Date of Launch)

Thank you for subscribing to Matric Mastery. We are committed to providing a high-quality learning tool to help you prepare for your exams.

General Policy

As a digital service that provides immediate access to our content and features upon subscription activation, **we generally do not offer refunds**. When you subscribe, you acknowledge that you will have immediate access to the intellectual property and value provided by our platform.

Exceptions

We may consider refunds on a case-by-case basis under the following limited circumstances:

• Billing Errors: If you have been charged incorrectly due to a verifiable technical error on our part.
• Extended Service Unavailability: In the unlikely event that our Service is completely unavailable for an extended period (e.g., more than 48 consecutive hours) due to technical failure on our end.

We do not provide refunds for:

• Forgetting to cancel your subscription before the renewal date.
• Dissatisfaction with the content, your academic results, or the features available.
• Lack of use of the Service during your subscription period.

How to Request a Review

If you believe you are eligible for a refund under one of the exceptions listed above, please contact our support team at iamshalen@gmail.com within 7 days of the transaction. Please include your User ID (found on your dashboard), the transaction reference, and a clear, detailed explanation of the issue. Our team will review your request and respond within 3-5 business days.

We reserve the right to approve or deny any refund request at our sole discretion.